Good communication skills are needed to create openness, trust and collaboration in the workplace. Many unnecessary conflicts arise not because of real differences, but because of poor communication. A key to effective communication is good listening skills—listening with an open mind and heart and giving the speaker your full attention. 

          A good communicator projects confidence, authority and decisiveness. S/he avoids either attacking others or placating them. By being direct and honest in communications, you can make it safe for others to be honest. By asking direct questions rather than deducing someone’s intentions from your fears, you can be more effective. Good communication skills are a major tool for lifelong success.

Focus points:

	appreciating diverse communication styles
	understanding body language and non-verbal cues
	listening actively—mirroring the content and feelings of the speaker
	giving and receiving constructive feedback
	transforming conflict
	projecting authority
	being assertive rather than aggressive
	avoiding self-discounting language
	expressing energy, enthusiasm and appreciation
	asking problem-solving questions rather than judgmental ones